Terms & Conditions Of using Our Services

Effective from: March 2026

By booking or using our services, you agree to the following Terms & Conditions.

1. Booking & Appointments

- All bookings are subject to availability.

- We will aim to attend on the agreed date or within the agreed time window.

- Appointments may occasionally need to be changed due to weather, equipment failure, staff availability, or circumstances outside our control.

- We will provide reasonable notice where we need to rearrange an appointment.

2. Access to the Property

- Customers must ensure we have safe and reasonable access to the areas being cleaned.

- Gates, doors and access points should be unlocked where required.

- We cannot be held responsible for delays or additional charges caused by being unable to access the property.

- If access is unavailable, a return visit may be chargeable.

3. Water & Electricity

- Where required for the service, customers may be asked to provide access to an outside water supply For Patio or Driveway Cleans or electricity for Gutter cleans for our Equipment.

- Customers should advise us before the appointment if suitable water or electrical supplies are unavailable.

4. Windows & Existing Damage

- We take reasonable care when carrying out cleaning services.

- Customers must inform us of any existing damage, cracks, loose seals, defective frames, damaged paintwork, fragile glass or other defects before work begins.

- We cannot accept responsibility for damage caused by pre-existing defects or deterioration that was not reasonably visible before cleaning.

- If we believe an area is unsafe or likely to be damaged by cleaning, we reserve the right not to clean it.

5. Gutter Cleaning

- Gutter cleaning removes accessible leaves, moss, silt and general debris.

- We cannot guarantee that gutters will remain clear following cleaning, particularly where nearby trees or other environmental factors cause further debris.

- We cannot accept responsibility for leaks caused by existing defects, damaged joints, cracked gutters, defective fascias or other pre-existing problems.

6. Pressure Washing & Exterior Cleaning

- Cleaning results can vary depending on the age, condition and type of surface.

- Some staining, discolouration, oil marks, rust, paint, algae or other contaminants may not be completely removable.

- Pressure washing can reveal pre-existing damage, loose pointing, damaged surfaces or weak areas.

- We will use reasonable care and appropriate methods for the surface being cleaned.

7. Weather

- Some services may be postponed because of unsuitable weather conditions, including heavy rain, high winds, frost, extreme temperatures or other conditions that could affect safety or the quality of the work.

- Where possible, we will rearrange the appointment for the next suitable date.

8. Customer Responsibilities

Customers are responsible for:

- Moving or protecting valuable, fragile or personal items from areas being cleaned.

- Advising us of any known hazards or unusual circumstances at the property.

- Keeping children and pets away from the working area.

- Ensuring vehicles are moved where necessary.

- Informing us about alarms, security systems, gates or other equipment that may affect access.

9. Pets & Dog Waste

- Customers must ensure pets are kept safely away from the working area.

- Areas containing excessive dog mess or animal waste may not be cleaned until the waste has been removed.

- An additional cleaning charge may apply where excessive waste or contamination is present.

10. Prices & Additional Work

- Prices are based on the information provided at the time of quotation.

- If the condition, size or accessibility of the property is significantly different from what was described, we reserve the right to revise the price before carrying out additional work.

- No additional charge will be made without informing the customer where reasonably practicable.

11. Payment

- Payment is due in accordance with the payment terms stated on your quotation or invoice.

- For services requiring payment on completion, payment should be made on the day of service or by the Following day ,

For Commercial Customers Payment terms will be on your Invoice

- We accept the payment methods stated at the time of booking.

- Where an invoice is issued, payment must be made within the stated payment period.

- We reserve the right to suspend further services where an account remains unpaid.

12. Regular Cleaning Services

- Regular cleaning appointments may be scheduled on a 4-weekly, 6-weekly or other agreed basis.

- Cleaning intervals are approximate and may change due to weather, holidays, access or operational requirements.

- Customers wishing to cancel or change a regular service should provide reasonable notice.

- Repeated missed appointments or inaccessible properties may result in the regular service being cancelled.

13. Cancellation

- Customers should provide as much notice as possible if they need to cancel or rearrange an appointment.

- We reserve the right to charge for cancellations or missed appointments where reasonable notice has not been provided, particularly where we have incurred costs travelling to the property or allocated significant time to the booking.

14. Satisfaction & Complaints

- If you are unhappy with any aspect of our work, please contact us as soon as reasonably possible.

- We will have the opportunity to inspect the work and, where appropriate, rectify any genuine issue.

- Complaints should be raised within a reasonable period following completion of the service.